Telephone Systems

Telecom Unlimited can design, implement and maintain both traditional and VoIP solutions for your company’s needs.  For your network and cloud services, we can walk you through your options and help you select the best product to make your communications work.

Telephone Systems Services:

  • Hosted VoIP Service
  • Voice-Over-IP (VoIP) Phone Systems
  • Digital Phone Systems
  • Voicemail w/ Unified Messaging (Voicemail to Email)
  • Unified Communications (UC) Client
  • Call Center Solutions
  • Call Recording Systems
  • SIP Trunks (Internet-Based Phone Line Service)
  • Installation and Move/Add/Change Services

VoIP Systems Q&A

What is the difference between a premise VoIP system and a hosted VoIP service?

A premise system provides a telephone server physically located at your business, and it is connected to conventional or internet-based line service at your site.  IP phones on the desk use the office IP network to connect to the telephony server.

In a hosted service, the telephone server is simply located at a data center, utilizing the internet to provide connection back to SIP phones on the desktop.  The phone lines for a hosted solution are provided directly at the data center and are included in the hostedservice.

Why are hosted VoIP services all the rage now?

Because reliable, high-speed internet service is now available and cost effective for all businesses, even in rural locations.  Internet-based VoIP service is less costly and more easily managed than traditional phone system solutions.

What is the pricing structure for hosted VoIP service and when is it the most practical?

The up-front cost for a hosted solution is typically very low since there is no phone system purchase involved.  Recurring costs are incurred on a per user basis.  Some up-front costs are incurred for installation – and potentially for wiring or network infrastructure upgrades – but for the most part, the initial cost to get into a hosted solution is very low.  A major benefit of a hosted solution is having the full feature functionality of a high-end telephone system without having to purchase the system.

Hosted service is the most practical for a company that:

  • Has multiple locations and wants all users on the same system but doesn’t want to build and maintain a network between locations.
  • Wants the latest and greatest system features without having to purchase a system.
  • Would prefer to pay a monthly recurring fee on a per user basis. This is especially practical for a small or start-up business.
  • Has a remote or mobile workforce that can utilize PC or smartphone apps to access system features (UC Client).
  • Would like features such as call recording, voicemail-to-text, and SMS texting.
  • Wants to eliminate FAX machines and utilize a Hosted FAX service.

What solutions does Telecom Unlimited offer?

We offer our own Telecom Unlimited, in-house-branded hosted VoIP service, as well as premise systems from Alcatel Lucent Enterprise.  We also service discontinued telephone systems such as the Toshiba IPedge, CIX, and CTX, and the Avaya Partner.

How do I determine if either of these VoIP technologies is a good fit for my business?

Call us at 325-690-9500 (Abilene) or 432-520-3481 (Midland/Odessa). Or, click here to be directed to the contact page on our website, and complete the form. Be sure to also review the remainder of our website to learn about our complementary services, such as cabling, networking, IT support, security systems, etc.